Introduction

La Nave puts transportation at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy Policy and Privacy FAQs provide the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy:

Your data works for you

We use your data to provide convenient transportation and delivery options, to help drivers maximize their earnings, and to protect the safety and security of our users. And we don’t rent or sell your data -- to anyone.

Safety first

Your data enables us to determine the safest pick-ups and drop-offs, deter unsafe driving habits, help you avoid accident-prone roads, and to develop new features to get where you’re going, safe and sound.

Privacy means security

When you use our services, you trust us with your data. We work around the clock to protect your data from fraud, abuse, and unauthorized access.

You are in control

Through the settings in the La Nave app or on your device, you can choose when to share your location, sync your contacts and calendar, personalize your app, and even delete your account.

Frequently Asked Questions

For more information refer to the Privacy Policy Page

  • What information does La Nave collect?

    La Nave collects information to help make your La Nave experience not only possible, but great—whether that’s connecting riders and drivers, helping you get where you’re going, improving safety, or keeping you in touch with us and others. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location.

  • How does La Nave use my location information?

    La Nave helps you get where you want to go. This means that location information is essential to our services. We use it to help riders and driver-partners find each other, determine the best routes, enable users to track their progress and share ETAs with friends, develop new features and services, enhance safety and security, and for other purposes described in our Privacy Policy.

  • Does La Nave share my information with anyone?

    Some of La Nave’s products, services, and features involve sharing information with other users. For example, when you request a ride, the locations of your pickup and dropoff points are shared with a driver-partner. We may also share information at your request, such as when you use a feature like ETA sharing to share your trip status with family and friends. We may also share your information with our affiliates, subsidiaries, and business partners, or for legal reasons or in the event of a dispute.

  • How does La Nave protect the information it collects?

    We take the security of your data seriously. La Nave uses technical safeguards like encryption, authentication, fraud detection, and secure software development to protect your information. We also have an extensive team of data security and privacy experts working around the clock to prevent theft, fraud, or abuse of your information.

  • Does La Nave rent or sell my information?

    No. La Nave does not rent or sell your personal data to anyone.

  • How long does La Nave keep my information?

    La Nave keeps your information as long as you have an La Nave account. You can request to delete your account or ask us to delete specific information like synced contacts. In some cases, La Nave may keep some information after you ask us to delete your account, including when we’re required to by law, if there are outstanding issues related to your account (like unused credits), or if it’s necessary for safety and security purposes.

  • How do I look up or control the information that La Nave collects about me?

    Through our apps and websites, and the device settings on your phone, you can:

    • look up your own rider and driver ratings
    • set or change your privacy settings, including location, address book and calendar information
    • opt-out of receiving promotional communications from La Nave
    • delete your La Nave account (although we would be sorry to see you go)

    You can also contact us through the Help section in our mobile apps and our Privacy Help page if you have additional questions or concerns about the information La Nave collects about you.

Learn more about La Nave's Privacy Policy

Privacy Policy